London, UK
Lead analyst for merchant product lines; partnered with Product, Data Science and Engineering to launch analytics-driven features and optimise merchant onboarding.
- Designed and delivered a merchant risk-scoring model dashboard (Power BI) leading to a 28% reduction in fraud losses within 9 months.
- Owned the end-to-end requirements for a pricing optimisation project that increased ARPU by 12% year-over-year (FY2022 vs FY2021).
- Implemented reporting standards and a data dictionary, reducing ad-hoc report requests by 35% and speeding decision cycles.
- Mentored 4 junior analysts and led cross-functional workshops using story-mapping and user journeys.